📋 FAQ for Starless
FAQ for STARLESS
Product Overview
Q: What is STARLESS?
A: STARLESS is a portable self-heating espresso machine designed to brew real espresso-style coffee wherever you are — at home, at work, in a hotel, on the road, or outdoors.
Q: Does STARLESS heat the water by itself?
A: Yes. STARLESS has a built-in self-heating system. It heats water from room temperature to approximately 92°C in about 3–4 minutes.
Q: Do I need a kettle or an outlet to brew coffee?
A: No. STARLESS is cordless and self-heating, so you do not need a kettle, hot water source, or wall outlet while brewing.
Q: How much does STARLESS weigh?
A: STARLESS weighs approximately 728g.
Q: Is STARLESS easy to carry?
A: Yes. STARLESS is compact, rechargeable, and designed for travel, office use, hotel stays, road trips, camping, and everyday espresso moments.
Q: Is STARLESS easy to use?
A: Yes. Add water, insert your capsule or ground coffee setup, close the machine, start brewing, and STARLESS heats and extracts your coffee automatically.
Coffee Compatibility
Q: What coffee can I use with STARLESS?
A: STARLESS works with NS capsules, large capsules, and ground coffee using the included powder bowl.
Q: Can I use ground coffee?
A: Yes. STARLESS includes a powder bowl / ground coffee basket, so you can brew with ground coffee as well as capsules.
Q: Can I use NS capsules?
A: Yes. STARLESS is compatible with NS capsules.
Q: Can I use large capsules?
A: Yes. STARLESS also supports large capsules.
Q: Does STARLESS make real espresso?
A: STARLESS uses up to 20-bar peak pressure to brew rich espresso-style coffee with crema. The final result depends on the capsule, coffee grind, water level, and preparation.
Q: Can I make a larger coffee?
A: STARLESS is designed for espresso-style coffee. For a larger drink, brew your espresso first, then add hot water separately to make an Americano-style coffee.
Q: Can I make cappuccino or latte?
A: STARLESS brews espresso-style coffee. To make a cappuccino or latte, brew your coffee first, then add milk or frothed milk separately.
Heating, Battery & Charging
Q: How long does STARLESS take to heat and brew?
A: STARLESS heats water and brews coffee in about 3–4 minutes when using room-temperature water.
Q: What temperature does STARLESS heat to?
A: STARLESS heats water to approximately 92°C.
Q: What is the battery capacity?
A: STARLESS has a 7650 mAh rechargeable battery.
Q: How many cups can STARLESS brew per charge?
A: STARLESS can brew up to 4 cups per full charge when heating water from room temperature.
Q: How long does a full recharge take?
A: A full recharge takes approximately 4.5 hours.
Q: How does STARLESS charge?
A: STARLESS charges via USB-C.
Q: Can I use STARLESS while it is charging?
A: No. For safety and performance, charge STARLESS first, then disconnect it from the charger before brewing.
Q: Can I use hot water instead of room-temperature water?
A: Yes. You can use pre-heated water to reduce brewing time and preserve battery life.
Water, Capacity & Safety
Q: What is the water capacity?
A: STARLESS has an approximate 80ml water capacity per serving.
Q: What type of water should I use?
A: Use clean drinking water only.
Q: Can I put milk inside STARLESS?
A: No. Do not put milk inside the water tank. STARLESS is designed for water and coffee extraction only. Add milk separately after brewing.
Q: Can I use other liquids inside the machine?
A: No. Do not use milk, syrups, alcohol, flavored drinks, or any other liquid inside STARLESS. Use clean drinking water only.
Q: Is STARLESS safe to use?
A: Yes, when used according to the instructions. Do not open the machine while brewing, do not use it without water, and do not immerse the main body in water.
Q: Can children use STARLESS?
A: STARLESS is not a toy. Because it heats water and extracts hot coffee under pressure, it should be used by adults or under adult supervision.
Q: Can I take STARLESS on a plane?
A: STARLESS contains a rechargeable lithium battery. Airline rules may vary, so always check your airline’s carry-on battery policy before traveling.
What’s Included
Q: What comes with STARLESS?
A: STARLESS includes:
- 1 × STARLESS Portable Self-Heating Espresso Machine
- 1 × Detachable smoked transparent bottom cup
- 1 × Top lid / top cap
- 1 × Capsule adapter
- 1 × Ground coffee basket / powder bowl
- 1 × Small perforated filter insert
- 1 × Stainless steel filter
- 1 × Coffee scoop / tamper
- 1 × USB-C charging cable
- 1 × Quick start guide / user manual
Q: Is the bottom cup included?
A: Yes. The detachable smoked transparent bottom cup is included with the machine.
Q: Is the USB-C charging cable included?
A: Yes. STARLESS includes a USB-C charging cable.
Q: Is the Travel Kit included with the machine?
A: The Travel Kit is available as an add-on or bundle item when shown on the product page. It is not automatically included with the machine-only option unless clearly stated in the selected offer.
STARLESS Travel Kit
Q: What is the STARLESS Travel Kit?
A: The STARLESS Travel Kit is an optional add-on designed to help protect, store, and clean your machine when traveling or using it daily.
Q: What does the Travel Kit include?
A: The Travel Kit includes a storage bag and a cleaning brush.
Q: How much does the Travel Kit cost?
A: The STARLESS Travel Kit is currently displayed at $19.99 when offered as an add-on.
Q: Do I need the Travel Kit?
A: You can use STARLESS without the Travel Kit, but the Travel Kit is useful if you want a storage bag and cleaning brush for travel, office use, or daily carrying.
Cleaning & Maintenance
Q: Is STARLESS easy to clean?
A: Yes. STARLESS is designed for simple cleaning after use.
Q: How do I clean STARLESS after brewing?
A: Remove the used capsule or coffee grounds, rinse the removable coffee-contact parts with clean water, and let them dry before reassembling.
Q: Can I put STARLESS in the dishwasher?
A: No. STARLESS contains electronic components and must not be placed in a dishwasher.
Q: Can I fully submerge STARLESS in water?
A: No. Do not fully submerge the main body in water. Only rinse the removable parts according to the care instructions.
Q: How often should I clean it?
A: Clean the coffee-contact parts after every use to maintain taste, hygiene, and performance.
Q: What should I avoid when cleaning STARLESS?
A: Do not use harsh chemicals, do not place the machine in a dishwasher, and do not immerse the electronic main body in water.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. STARLESS offers free tracked shipping.
Q: How long does order processing take?
A: Orders are processed within 48 hours before dispatch.
Q: Do you provide tracking?
A: Yes. All orders are shipped with tracking. Once your order has been dispatched, you will receive your tracking information by email.
Q: Where do you ship?
A: STARLESS currently ships to the United States, United Kingdom, France, Germany, Switzerland, Belgium, Spain, Portugal, Netherlands, Canada, South Korea, Hong Kong SAR, Japan, Malaysia, New Zealand, Norway, Poland, Singapore, Sweden, United Arab Emirates, Austria, Finland, Ireland, Italy, Australia, Czechia, and Denmark.
Q: How long does delivery take?
A: Delivery time depends on your destination. After the 48-hour processing time, estimated delivery times are:
- United States: 4–8 business days
- Belgium: 5–8 business days
- Switzerland: 5–7 business days
- United Kingdom: 5–7 business days
- France: 5–8 business days
- Germany: 5–8 business days
- Spain: 6–10 business days
- Netherlands: 6–10 business days
- Portugal: 6–10 business days
- Canada, South Korea, Hong Kong SAR, Japan, Malaysia, New Zealand, Norway, Poland, Singapore, Sweden, United Arab Emirates, Austria, Finland, Ireland, Italy, Australia, Czechia, and Denmark: 4–15 business days
Q: Are delivery times guaranteed?
A: Delivery times are estimates. Delays may occasionally happen due to carrier issues, customs processing, weather, peak periods, or local delivery conditions.
Q: Why is my tracking number not updating?
A: Tracking information can take time to update after dispatch, especially during carrier handoff or international transit. Please allow time for the tracking system to refresh.
Q: What if I entered the wrong shipping address?
A: Contact us as soon as possible at hello@getstarless.com. If your order has not yet been processed or dispatched, we will try to help update the address. Once the order has been processed or shipped, the address may no longer be changeable.
Q: What happens if my parcel is lost or not delivered?
A: Contact us at hello@getstarless.com with your order number. We will review the shipment with the carrier or fulfillment partner and provide the appropriate solution required by applicable law.
Q: What if tracking says delivered but I did not receive the package?
A: Contact us as soon as possible. We may ask you to check your shipping address, mailbox, building entrance, reception desk, neighbors, local pickup point, or carrier delivery notice before opening a carrier investigation.
Order Changes & Cancellations
Q: Can I cancel my order after placing it?
A: Contact us as soon as possible at hello@getstarless.com. Orders can only be cancelled before they are processed, transmitted to fulfillment, or shipped.
Q: Can I change my order after purchase?
A: Contact us quickly at hello@getstarless.com. If the order has not yet been processed, we will try to help. Once processing or shipping has started, changes may no longer be possible.
Q: What information should I include when contacting support?
A: Include your order number, the email used at checkout, your full name, and a clear explanation of your request.
Returns, Refunds & Legal Rights
Q: What is your return policy?
A: Return rights depend on your country or region and the reason for the return. Nothing in our policy limits any mandatory consumer rights you may have under the laws of your country or state of residence.
Q: Do you accept change-of-mind returns?
A: Change-of-mind return rules depend on your location:
- European Union customers: you have a legal right to withdraw within 14 days after receiving the product.
- United Kingdom customers: you have the right to cancel within 14 days after receiving the product, then another 14 days to return it after notifying us.
- Switzerland customers: change-of-mind returns are accepted only where required by applicable law or where we have expressly approved the return.
- United States customers: we do not offer general change-of-mind returns unless required by applicable law.
Q: What if my item arrives damaged, defective, incorrect, or non-conforming?
A: Contact us as soon as possible at hello@getstarless.com with your order number, a clear description of the issue, and photos or videos showing the problem. If the issue is confirmed, we will provide the appropriate solution required by applicable law, which may include repair, replacement, refund, or another legal remedy.
Q: Who pays return shipping?
A: For change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise. For confirmed defective, damaged, incorrect, or non-conforming products, return shipping will be handled according to applicable law.
Q: Can I return a used product?
A: For change-of-mind returns, the product must be returned in acceptable condition with the original parts, accessories, manuals, packaging, and proof of purchase. If the product is heavily used, dirty, damaged, incomplete, or missing accessories, the refund may be reduced or refused where permitted by law.
Q: Do I need to contact you before returning a product?
A: Yes. Always contact hello@getstarless.com before sending anything back. Returns sent without prior instructions may be refused or delayed.
Q: When will I receive my refund?
A: Refunds are processed after the returned product is received and inspected. If approved, the refund is issued to the original payment method. The time it takes to appear in your account depends on the payment provider, Shopify, and your bank or card issuer.
Q: Do you offer exchanges?
A: We do not offer automatic exchanges for change-of-mind returns. If a product is defective, damaged, incorrect, or non-conforming, we may offer a repair, replacement, refund, or another remedy in accordance with applicable law.
Product Protection & Legal Guarantee
Q: Does STARLESS include a warranty?
A: STARLESS does not offer an additional commercial warranty beyond the mandatory legal rights that may apply in your country or state of residence.
Q: What happens if my STARLESS product is defective?
A: If your STARLESS product is defective, damaged, incorrect, or non-conforming, contact us at hello@getstarless.com. We will review the issue and provide the appropriate solution required by applicable law.
Q: Why do you not advertise a fixed warranty period?
A: Because consumer rights vary depending on the customer’s country or state of residence. Instead of offering a separate commercial warranty, STARLESS handles defective or non-conforming products according to the mandatory legal rights that apply.
Q: Does this limit my legal rights?
A: No. Nothing in our policy limits or excludes any mandatory consumer rights you may have under applicable law.
Payments, Security & Privacy
Q: Is my payment secure?
A: Yes. Payments are processed through secure payment providers using encrypted payment processing.
Q: What payment methods do you accept?
A: Available payment methods are shown at checkout and may include major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other supported payment options depending on your location.
Q: Do you store my full payment details?
A: No. STARLESS does not directly store your full card details. Payments are processed securely through authorized payment providers.
Q: Is my personal information protected?
A: Customer information is used to process orders, provide support, manage deliveries, and improve the shopping experience according to our Privacy Policy.
Customer Support
Q: How can I contact STARLESS?
A: You can contact us by email at hello@getstarless.com.
Q: When should I contact support?
A: Contact support if you need help with your order, shipping, tracking, returns, product issues, damaged items, incorrect products, or any question about STARLESS.
Q: What should I include in my email?
A: Include your order number, full name, email used at checkout, and a clear description of your issue. For product problems, photos or a short video help us review the issue faster.
Q: Who operates STARLESS?
A: STARLESS is operated under the STARLESS brand and handles customer service, order management, shipping support, returns, and after-sales assistance through hello@getstarless.com.
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