Shipping Policy

Last updated: June 23, 2026

This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled by Ilyan AIT SAGHIR EL, entrepreneur individuel, operating under the brand STARLESS (“STARLESS,” “we,” “us,” or “our”).

This policy applies to purchases made through our official website and online store.

Nothing in this policy limits or excludes any mandatory consumer rights you may have under the laws of your country, state, or place of residence.

1. Countries We Currently Ship To

We currently ship STARLESS products to the following countries:

• United States
• United Kingdom
• France
• Germany
• Belgium
• Netherlands
• Spain
• Portugal
• Switzerland

If your country is not listed at checkout, we may not currently support delivery to your location.

2. Order Processing Time

Orders are usually processed within up to 2 business days after payment confirmation.

Business days do not include Saturdays, Sundays, public holidays, or days when carriers, payment providers, or fulfillment partners are not operating.

During periods of high demand, product restocking, payment review, address verification, or unexpected fulfillment delays, processing may take longer. If a significant delay occurs, we will contact you where required by applicable law.

3. Estimated Delivery Times

Estimated delivery times vary by destination and shipping route.

Estimated delivery is usually between 4 and 12 business days, depending on the destination country, after the order has been processed and handed to the carrier.

Current estimated delivery times are:

• United States: 4–8 business days
• Switzerland: 5–7 business days
• United Kingdom: 5–7 business days
• France: 5–8 business days
• Germany: 5–8 business days
• Belgium: 5–8 business days
• Spain: 6–10 business days
• Netherlands: 6–10 business days
• Portugal: 6–10 business days

These delivery times are estimates only and may vary depending on destination, carrier performance, customs clearance, local delivery conditions, seasonal peaks, and circumstances outside our control.

4. Shipping Carriers

Orders may be shipped through international and local logistics partners, including but not limited to YunExpress, WanBExpress, or equivalent carrier partners depending on your destination country.

The final carrier may change depending on the destination, product availability, shipping route, customs requirements, and fulfillment partner availability.

5. Tracking Information

When available, tracking information will be provided after your order has been processed and shipped.

You may receive tracking information by email, SMS, or through your order confirmation page, depending on the contact information provided at checkout.

Please allow some time for tracking information to update after the package has been handed to the carrier.

6. Shipping Costs

Shipping costs, if applicable, are displayed at checkout before payment.

Shipping rates may vary depending on your country, order value, shipping method, product availability, and fulfillment route.

If free shipping is offered, it will be displayed clearly on the website or at checkout.

7. Customs, Duties, Taxes, and Import Fees

Depending on your country, your order may be subject to customs duties, import taxes, VAT, local taxes, carrier handling fees, or other charges imposed by local authorities.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

STARLESS is not responsible for delays caused by customs clearance, local import checks, customs inspections, or unpaid customs charges.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

This includes the recipient name, street address, apartment or unit number where applicable, postal code, city, country, phone number, and any other information required for successful delivery.

If your order cannot be delivered because the address provided was incorrect, incomplete, outdated, or inaccessible, additional shipping, return, handling, or reshipment costs may be charged to you where permitted by applicable law.

If you notice an error in your shipping address, contact us immediately at hello@getstarless.com. We can only attempt to update the address before the order has been processed or shipped. Once an order has been transmitted to fulfillment or handed to the carrier, address changes may no longer be possible.

9. Failed Delivery or Unclaimed Parcels

If a parcel cannot be delivered because the customer is unavailable, fails to collect the parcel, ignores delivery notices, refuses to provide required information, or does not cooperate with the carrier, additional shipping, return, handling, or reshipment costs may be charged to the customer where permitted by applicable law.

If the parcel is returned to sender or to a fulfillment partner, we will review the case and determine whether a reshipment or refund is possible under the circumstances and applicable law.

10. Refused Parcels

If a customer refuses delivery without prior written approval from STARLESS, any return shipping fees, carrier fees, customs fees, logistics costs, handling fees, or losses caused by the refusal may be deducted from any refund where permitted by applicable law.

Refusing delivery is not the same as following the official return process. If you wish to return an order, please follow our Return & Refund Policy.

11. Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you did not receive it, please contact us at hello@getstarless.com as soon as possible.

We may ask you to check your mailbox, building entrance, reception desk, neighbors, local collection point, carrier delivery notice, or any safe place where the parcel may have been left.

We may also ask you to confirm your shipping address and provide any relevant information required for a carrier investigation.

A refund or replacement is not automatic when tracking shows delivery, unless required by applicable law or confirmed by the carrier investigation.

12. Lost or Non-Delivered Parcels

If your order has not been delivered and tracking does not confirm delivery, please contact us at hello@getstarless.com.

We will review the tracking information and may open an investigation with the carrier or fulfillment partner.

If the parcel is confirmed lost or not delivered, we will provide the appropriate remedy required by applicable law, which may include replacement or refund.

13. Delivery Delays

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise at checkout.

Delivery may be delayed due to customs clearance, carrier delays, local delivery issues, weather events, high-volume periods, public holidays, incorrect customer information, product availability, payment review, or events outside our reasonable control.

A delivery delay does not automatically give rise to a refund unless required by applicable law.

If we become aware that an order cannot be shipped or delivered within the stated or legally applicable timeframe, we will contact you where required and provide the options required by applicable law, which may include waiting for the order or cancelling for a refund.

14. Pre-Orders, Stock Issues, and Fulfillment Delays

If a product is temporarily unavailable, delayed, or out of stock after your order is placed, we may contact you with available options.

Depending on the situation and applicable law, these options may include waiting for the product to become available, accepting a suitable alternative where appropriate, or cancelling the order for a refund.

15. Split Shipments

In some cases, items in the same order may be shipped separately due to product availability, fulfillment location, bundle configuration, or logistics requirements.

If your order is shipped in multiple parcels, you may receive more than one tracking number.

16. Product Bundles

If you purchase a bundle, such as the STARLESS espresso machine with Travel Kit, the items may be shipped together or separately depending on stock, fulfillment configuration, and logistics requirements.

The Travel Kit may include accessories such as the cleaning brush and storage bag, depending on the bundle purchased.

17. Shipping Restrictions

Because STARLESS products may contain rechargeable batteries, certain shipping routes, carriers, or destinations may be subject to additional restrictions, inspections, or handling requirements.

If we cannot ship to your location due to legal, logistical, carrier, customs, or battery transport restrictions, we may cancel the order and refund the payment to the original payment method.

18. Risk of Loss and Delivery Responsibility

Risk of loss and delivery responsibility are handled in accordance with applicable consumer protection laws.

For customers in regions where the seller remains responsible until the product is delivered to the customer, we will comply with those legal obligations.

Nothing in this policy limits your mandatory legal rights regarding delivery, loss, non-delivery, or defective goods.

19. Returns Related to Shipping Issues

Returns, refunds, replacements, refused parcels, damaged products, incorrect products, and non-delivered parcels are handled according to this Shipping Policy and our Return & Refund Policy.

If your product arrives damaged, defective, incorrect, or non-conforming, please contact us at hello@getstarless.com with your order number and clear photos or videos where relevant.

20. Contact Information

If you have any questions about shipping, delivery, tracking, or your order, you can contact us at:

Ilyan AIT SAGHIR EL, entrepreneur individuel
Brand: STARLESS
Email: hello@getstarless.com