Terms of Sale

Last updated: June 23, 2026

These Terms of Sale apply to all purchases made through the STARLESS online store.

The store is operated by Ilyan AIT SAGHIR EL, entrepreneur individuel, operating under the brand STARLESS (“STARLESS,” “we,” “us,” or “our”).

By placing an order on our website, you agree to these Terms of Sale.

1. Seller Information

Business name: Ilyan AIT SAGHIR EL, entrepreneur individuel
Brand: STARLESS
SIREN: 106689383
SIRET: 10668938300011
Email: hello@getstarless.com

2. Products

STARLESS sells portable espresso machines, accessories, bundles, and related coffee lifestyle products.

We make reasonable efforts to display product information, descriptions, images, prices, and availability accurately. However, minor differences may exist between product images and the final delivered product, including color, packaging, or accessory presentation.

3. Prices and Currencies

Prices are displayed in the currency shown on the website or at checkout. Our store may support multiple currencies depending on the customer’s location and Shopify checkout settings.

The final price, including any applicable shipping fees, taxes, duties, or charges shown at checkout, will be displayed before you confirm your order.

Currency conversion rates, bank fees, card issuer fees, or payment provider fees may apply depending on your payment method and country. These fees are outside our control.

4. Orders

An order is placed when you complete the checkout process and receive an order confirmation.

We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, payment failure, pricing error, stock issue, shipping restriction, or incorrect customer information.

If we cancel an order after payment has been taken, we will refund the amount paid through the original payment method.

5. Payment

Accepted payment methods are displayed at checkout and may include credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Payment must be completed at the time of order. We do not store full payment card details. Payments are processed securely through Shopify and/or authorized payment providers.

6. Shipping and Delivery

We currently ship to selected countries, including the United States, United Kingdom, France, Germany, Belgium, Netherlands, Spain, Portugal, and Switzerland.

Delivery times are estimates only and may vary depending on destination, carrier, customs, local delivery conditions, and other factors outside our control.

Shipping costs and available delivery options are displayed at checkout where applicable.

Customers are responsible for providing a complete and accurate shipping address. STARLESS is not responsible for failed or delayed delivery caused by incorrect, incomplete, or inaccessible address information provided by the customer.

7. Customs, Duties, and Taxes

Depending on your country of delivery, customs duties, import taxes, VAT, local taxes, or other charges may apply.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer’s responsibility.

8. Order Cancellations

You may request to cancel an order by contacting us as soon as possible at hello@getstarless.com.

Orders can only be cancelled before they have been processed, transmitted to fulfillment, or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow the return procedure after delivery.

9. Returns and Refunds

Returns, refunds, defective products, damaged items, incorrect products, failed deliveries, refused parcels, and related issues are handled according to our Return & Refund Policy.

Before returning any product, you must contact us first at hello@getstarless.com and wait for return instructions.

10. Bundles and Promotional Offers

Some products may be sold as bundles, promotional offers, or limited-time deals.

If you purchase a bundle, all items included in the bundle must be returned together for any approved bundle return, unless otherwise required by applicable law.

For STARLESS Travel Kit bundle offers, the Travel Kit may include accessories such as a cleaning brush and a storage bag.

11. Product Use

Customers are responsible for using STARLESS products according to the product instructions, safety information, and user manual provided with the product.

STARLESS is not responsible for damage or issues caused by misuse, improper cleaning, unauthorized modification, negligence, or use contrary to the instructions, except where liability cannot be excluded under applicable law.

12. Defective or Non-Conforming Products

If a product is defective, damaged, incorrect, or non-conforming, please contact us at support@getstarless.com with your order number and clear photos or videos showing the issue.

If the issue is confirmed, we will provide the appropriate solution required by applicable law, which may include repair, replacement, refund, or another remedy.

Nothing in these Terms of Sale limits any mandatory consumer rights you may have under the laws of your country or state of residence.

13. Legal Guarantees and Consumer Rights

Customers may have mandatory legal rights depending on their country or state of residence.

For European Union and United Kingdom customers, legal rights may apply where goods are faulty, not as described, not fit for purpose, or non-conforming.

Nothing in these Terms of Sale excludes, limits, or reduces any mandatory consumer rights that apply under applicable law.

14. Customer Support and Complaints

For any complaint, customers must first contact STARLESS customer support at hello@getstarless.com so we can review the issue and try to resolve it directly.

Please include your order number, full name, email address used for the order, and a clear description of the issue.

15. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first at hello@getstarless.com so we can try to resolve it.

If a chargeback or payment dispute is opened, we may provide the payment processor, Shopify, card network, PayPal, or relevant financial institution with order information, tracking information, customer communications, and evidence related to the transaction.

16. Fraud, Abuse, or Misuse

We may refuse, limit, cancel, or investigate an order, return, refund, replacement, support request, or account activity if we reasonably believe it is fraudulent, abusive, misleading, or made in bad faith.

This does not limit any mandatory consumer rights you may have under applicable law.

17. Privacy

Personal information is handled according to our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Sale from time to time. The updated version will be posted on this page with a revised “Last updated” date.

The Terms of Sale applicable to your order are the Terms in effect at the time your order is placed.

19. Governing Law

These Terms of Sale are governed by the laws of France, without prejudice to any mandatory consumer protection rights you may have under the laws of your country or state of residence.

20. Contact Information

For questions about these Terms of Sale or an order, contact us at:

STARLESS
Ilyan AIT SAGHIR EL, entrepreneur individuel
Email: hello@getstarless.com